Revisiting who your customers are and how they interact with your organisation in order to build stronger connections through understanding, surprise and delight.

This workshop will engage your team in exploring who your customers are, understanding their motivators, influences and most important touch points. Through building empathetic ties to your customers, your team will unpack pain points as well as opportunities to engage them further through surprise and delight. Walking away with an action plan to implement learnings, your team will be united in their approach to the full customer journey.

WHY MAKE THE CUSTOMER EXPERIENCE EXTRAORDINARY?

• Identify pain points and opportunities on the customer journey 

• Heighten your team’s level of empathy and compassion amongst team members

• Build out and identify key customer personas

• Action planning to further win over your customers